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MTN blames Wednesday’s blackout on technical challenges

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Telecom giant MTN has attributed its total black out on Wednesday 14th December to a technical fault.

A statement from MTN to Citi Business News stated that  ‘the outage was the result of a technical Internet Protocol problem affecting some of our sites which disrupted voice and data services’.

The blackout which lasted for close to two hours yesterday evening, led to a halt in both voice and data services from the telecom provider.

A large section of MTN’s customers took to social media when the blackout commenced at around 8;45 pm and through to this morning questioning the telecom operator over the development.

The telecom operator which is expected to give a detailed report of the development in the cause of the day, says it has also put in place measures to ensure that the issue does not recur.

‘MTN Engineers worked quickly to resolve the problem and were able to fully restore the affected sites in less than two hours.  Our engineers continue to work hard to isolate the root cause  and put measures in place to prevent reoccurrence. We will provide further update in the course of the day.”  MTN said in a statement.

MTN also apologized to its customers for the disruption.

‘MTN wishes to apologize sincerely to customers who were impacted by a network outage that occurred last night, 14 December, 2016. We wish to apologize once again to our customers for the inconvenience’.

By:  Vivian Kai Lokko/citibusinessnews.com/Ghana

Ghana Business News