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Consumer Rights Day: Telecom users to ditch poor service providers


March 15th of every year is celebrated as World Consumer Rights Day. The occasion is to demand that the rights of all consumers are respected and protected, and to protest against market abuses and social injustices which undermine those rights. As part of this year’s celebrations, Citi Business News has been finding out the level of satisfaction among consumers within the telecom industry and how ...

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MTN CEO predicts more mergers among smaller telcos


The Vice President of Southern and East Africa for MTN, and Chief Executive Officer of MTN Ghana, Ebenezer Asante is predicting more mergers among smaller telcos in the country. According to him, the telecom industry in Ghana is too small for the current number of telcos in the country. Reacting to a question on the Airtel Tigo merger at press ...

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Analyst backs revocation of Expresso’s license

Expresso 11

Telecom Analyst, Fouad Chaalabi has backed moves by the National Communications Authority (NCA) to revoke the license of Expresso. Mr. Chaalabi bemoaned the relatively minimal impact of Expresso as such, he believes the regulator needs to intervene to sanitise the industry. His comments follow a formal notification by the NCA to Expresso, of the Authority’s intention to terminate its Mobile ...

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NCA warns Expresso of moves to revoke its license


The National Communications Authority (NCA) has formally notified Telecom Operator, Expresso, of its intention to terminate its Mobile Cellular license. According to the NCA, the move is due to the inability of Expreeso, formerly called Kasapa to meet its regulatory obligations. The move is also aimed at ensuring compliance and protecting telecom consumers. Expresso’s license was granted in December 2004 ...

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Vodafone confident of network systems despite NCA’s rules

Vodafone Ghana CEO - Yolanda Zoleka Cuba

Vodafone Ghana has assured that it has met all regulatory requirements that have been set by the National Communications Authority (NCA) to enhance consumer satisfaction. The assurance comes after the NCA had given all telcos in the country up till the end of February 2018 to conform to industry standards such as accurate billing of services to customers, voice quality ...

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Vodafone to bid for 4G license if price drops


Telecommunications Company, Vodafone Ghana has disclosed to Citi Business News it may not to put in a bid for the second 4G spectrum, if it is auctioned at the same price it was auctioned for in 2015. The Minister for Communications, Mrs. Owusu-Ekuful last week announced that government will auction the second 4G spectrum in June this year. MTN Ghana ...

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Expresso appeals for more time over losing license

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Appeals for an extension of the timeline leading to possible revocation of the license of Expresso have intensified with barely a week to elapse. The workers’ union of Expresso, tells Citi Business News, efforts to secure an investor should turnaround the fortunes of the company, soon. The Minister of Communications Ursula Owusu Ekuful has served notice the National Communications Authority (NCA) ...

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Glo races against time to stop revocation of license


Citi Business News’ sources at Telecommunication company, Glo, have disclosed that the company will meet the thirty (30) day ultimatum by the National Communications Authority (NCA) to avert a revocation of its license. Persons close to the matter say the company’s confidence is premised on what it describes as the continuous engagement with the NCA to improve their services. Minister ...

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Cyber-crime to cost Ghana $100m in 2018

Cyber Crime

An information security expert has told Citi Business News, Ghanaian businesses stand to lose 100 million dollars from cyber-crime in 2018, if pragmatic measures are not put in place to minimize it. According to a Managing Partner at cyber security firm, Delta 3 International, Del Aden, the incident of cyber crime in Ghana will continue to rise unless businesses put ...

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Toshiba company to clear fake products from Ghana market

Mr. Santosh Varghese, General Manager Digital Products and Services -MEA region (middle) flanked by Mr. Mitsunori Kikuchi (L) and Mr. Hiroaki Tanaka (R) both of Toshiba Memory Corporation

Electronic gadget producer, Toshiba has told Citi Business News it is working with its distributors in Ghana to rid the markets of fake Toshiba products. This they believe will boost their market returns while making them more competitive on the market. “That requires a lot of legal things and we don’t have a presence legally here in this country so ...

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Ghana Business News