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Tigo opens 46th Customer Experience Centre in Abeka Lapaz

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Tigo Ghana has opened a new Customer Experience Centre in Abeka Lapaz, as part of the company’s ongoing nationwide retail expansion. The Centre will not only cater to the needs of customers within the primary catchment area of Abeka Lapaz, but also those from Achimota, Abelemkpe and surrounding areas. According to the Head of Customer Operations for Tigo, Stephen Essien, ...

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NCA rectifies telcos January market share blunder


The National Communications Authority (NCA) says it has rectified the January 2015 voice and data market share figures after it turned out the figures published were incorrect. The figures which were published on the NCA’s website placed Glo ahead of the other networks in data subscription for the month of January. It also placed Expresso ahead of all the other ...

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Over 1 million data subscribers ditch other telcos for Glo


Glo’s recent shift in focus in providing more data promotions as well as free giveaways is what has accounted for its impressive performance in data subscription for January, 2015. This is according to telecom analyst Fouad Chalabi. Recent statistics released from the regulator of the telecom industry, the National Communications Authority (NCA) showed Glo gained 1.423,176 million new data subscribers ...

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MTN adjudged overall best taxpayer for 2014

CEO, MTN Ghana- Serame Taukobong

Scancom Ltd (MTN Ghana), the leading telecommunications service provider in Ghana, has been adjudged the Overall Best Taxpayer, Large Taxpayer Office for 2014 by the Ghana Revenue Authority (GRA). The GRA praised MTN for being the most compliant in filing of returns and making payments by statutory due dates and recognised the company for exceptional good citizenship and its contribution ...

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Vodafone offers relief to its Fixed Broadband customers


Vodafone has announced to its customers that the ongoing load shedding exercise has come with operational challenges for it’s network, particularly the fixed broadband services. A statement from the telecom giant said the 24-hour outage schedule and reduced hours of power availability has compounded the situation for its fixed network stations across the country. The company explained that majority of ...

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ECG must comply with load shedding timetable -MTN

CEO, MTN Ghana- Serame Taukobong

Telecom giant MTN Ghana has joined calls for the Electricity Company of Ghana (ECG) to follow the published load shedding time table. According to MTN Ghana’s CEO Serame Taukobong “the critical thing is engaging with government to find solutions to the problem and yes we don’t have 100 percent reliability on ECG, that is why we have got such a ...

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Chief Justice petitioned over cases between Celltel & Kludjeson International


Citi Business News has gathered that the Chief Justice has been petitioned over the delay in disposing of cases involving Celltel, now operating as Expresso and Kludjeson International. Currently there are about 9 cases involving Celltel, now operating as Expresso and Kludjeson International in various courts especially the commercial division. It is not clear who petitioned the office of the ...

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MTN South Africa staff strike over bonus pay


Customer service consultants at Africa’s biggest mobile network MTN briefly took their grievances about bonus pay to the streets on Wednesday in what has been called an unprotected strike. Reports indicate that about 250 MTN customer service consultants protested outside the company’s Johannesburg headquarters on Wednesday. The staff were expressing their unhappiness over a bonus of 4% of their annual ...

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Ghana will meet digital migration deadline-Communications ministry

Dr Edward K. Omane Boamah, Minister of Communications

The Ministry of Communications has assured Ghana will meet the global deadline to migrate from analogue television broadcasting to Digital Terrestrial Television (DTT). This comes after a commercial court hearing an interlocutory injunction case filed by Star Communication Network Technology Company Limited of China yesterday, March 9, 2015 struck out the case. According the Communications Ministry broadcasters should not be ...

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Mobile phone users to pay more


Mobile phone users are likely to pay more for on-net calls they make, if a new directive from the National Communications Authority (NCA) is implemented. Citi Business News has gathered the NCA will soon roll out a new directive asking all telcos to peg their minimum on-net tariff at 4Gp. On-net tariff is what telcos charge their customers for calling ...

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Ghana Business News