Vodafone has announced to its customers that the ongoing load shedding exercise has come with operational challenges for it’s network, particularly the fixed broadband services.
A statement from the telecom giant said the 24-hour outage schedule and reduced hours of power availability has compounded the situation for its fixed network stations across the country.
The company explained that majority of its equipment and platforms run on electricity supply from the national grid, “with robust back-up solutions (generators and batteries) for occasions when power from the grid is unavailable. However, there is no network design that can sustain uninterrupted availability in situations where the commercial power outage is as prolonged as it is currently in the country.”
Vodafone has therefore decided to offer a one-week validity extension to all fixed broadband users to mitigate the effect of the current power disruptions on fixed broadband customers.
“This offer will increase the validity time of the monthly bundle from 30 to 37 days. Additionally, active fixed broadband customers will receive a free-of-charge monthly mobile broadband data bundle as back-up to their fixed broadband connection.”
“These reliefs would be effective from the 2nd of April, 2015 and will be on offer until the power situation is stabilized,” it added.
Vodafone has thus assured its customers that “the company remains committed to providing them with the best of experience in using its services. Vodafone is working expediently on other possible reliefs and remedial measures, given the current situation.”
It advised its customers to kindly dial 100 for immediate attention on isolated concerns.