Category: TECHNOLOGY
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Customer service very poor in Ghana—Report
A latest Customer Service Index has described customer service delivery in the country as very poor. The survey conducted by the Institute of Customer Service Professionals was carried out across various sectors including Financial, utilities, Telecommunications, Hospitality, Healthcare, Retail malls, Public Institutions and online businesses. It revealed that public Institutions especially utility providers were the…
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Telcos increase cost of voice calls
Some telcos have started announcing new rates following the decision to adjust tariffs due to the VAT recalibration. The telcos through the Telecoms Chamber announced that the decoupling of the 2.5 percent NHIL and 2.5 percent GETFund have affected their operations. The chamber last month announced that Airtel Tigo, MTN and Vodafone will adjust their…
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GRA shuts down head office of Surfline for not paying taxes
The Debt and Management Enforcement Unit of the Ghana Revenue Authority has closed the head office of internet service provider Surfline in Accra for defaulting in tax payment. The GRA embarked on the exercise in the Greater Accra region to retrieve taxes owed government. Explaining the reasons behind the action, Acting Assistant Commissioner at the…
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Dell to expand operations in Ghana
Technology firm, Dell, has announced a major expansion drive into the Ghanaian market within the short to medium terms. The company says the country provides the conducive environment to boost its operations in the West African sub region. Citi Business News understands that discussions have already begun with key investors here to attract Dell’s new…
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#GITEX2018 in pictures
The annual edition of GITEX Technology Week came off from October 14 to 18, 2018. The event took place in Dubai in the United Arab Emirates (UAE). According to organizers, GITEX 2018 presented the largest regional IT exhibition with a more significant role in 2018 than ever before. The event also defined latest trends, presented…
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Consumer spending in IT to reduce in 2019
Spending in the telecom and ICT industry is expected to see some amount of dip next year, 2019. The International Data Corporation which is a global ICT research and consultancy services firm, projects that the experience will be across the board including inventors and consumers. Data from the IDC on spending on IT in Ghana…
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Telcos not colluding on tariff increment—Ken Ashigbey
The CEO of the Chamber of Telecommunications, Ken Ashigbey has refuted suggestions that telecommunication companies have been colluding ahead of the expected increase of telecom service tariffs after the recalibration of the Value Added Tax (VAT). Speaking on Citi TV’s Point of View, he defended the integrity of the telcos, saying the competition among the…
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Telecoms Chamber to engage gov’t over increased tariffs
The Chamber of Telecommunications has said it is open to further discussions with the government over the imposition of taxes on operations of its members. This follows the increase in telecom service tariffs after the recalibration of the Value Added Tax (VAT). The midyear budget review saw the separation of the 5 percent GETFund and…
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George Andah questions decision by telcos to increase charges
Deputy Minister of Communication, George Andah, finds reasons given by the Ghana Chamber of Telecommunication for an impending increment in tariffs by telcos problematic. The Chamber had announced in a statement issued recently that Airtel-Tigo, MTN and Vodafone will be adjusting their tariffs upwards from November 1, 2018. The Chamber had explained that the increment…
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MTN Ghana revenue hits GHS3.54bn
MTN Group has announced that its Ghana unit’s third quarter revenue grew around 23 percent boosted by its mobile money service MoMo, a Reuters report has said. According to Reuters, MTN Ghana said revenue for the nine months ended 30 September 2018 rose to 3.54 billion Ghana cedi from 2.49 billion Ghanaian cedi during the…