Tag: Customer service index
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Gov’t urged to implement public sector reforms to boost customer confidence
Customer Service Practitioner, Yvonne Ohui McCarthy, wants government to expedite the implementation of the Public Sector Reform Strategy if public companies are to win the confidence of customers. It follows the 2019 Customer Service Index which saw the public sector placing bottom for the second consecutive time, out of nine sectors surveyed. Though the researchers…
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Public sector underperforms again in latest Customer Service Index
For the second consecutive time, Ghana’s public sector placed bottom in the Customer Service Index conducted on some selected entities in the country. The survey, commissioned by the Institute of Customer Service Professionals, looked at the perception of customer satisfaction in a wide array of organizations providing various services such as finance, transport, utility as…