The National Communications Authority (NCA) has advised customers of Expresso to port to other networks as the feud between Expresso and MTN deepens.
MTN on the first of November this year blocked calls from Expresso to MTN after Expresso failed to settle its debts.
The National Communications Authority in a statement on the matter said Expresso has had difficulty meeting its financial obligations and has been faced with operational challenges.
It says Expresso must come out clean to inform its customers of the details of the true state of affairs.
According to it, since the beginning of 2014, Expresso has been encountering operational difficulties and this includes inability to meet some of its financial obligations.
It adds it has since the beginning of the year made consistent and intensive efforts to help Expresso address its difficulties by managing various crisis situations and to ensure that the network is able to meet all its obligations, and most especially to its customers and the general consumers within the telecommunications industry in Ghana.
Unfortunately, the situation NCA says, has gotten to the point where a mobile network operator, on 1st November, 2014, took a business decision to effect a one – way block from the Expresso network to their platform.
This is because Expresso, has consistently failed to meet all its obligations under the Interconnect Agreement, they had with the operator in question.
According to the NCA it has directed Expresso to inform its customers of the true state of affairs, which may have an impact on their service usage.
NCA also advised all Expresso subscribers and the general public to be mindful of the prevailing situation and make informed decisions on the purchase of goods and services from Expresso.
It adds that all affected subscribers should report their issues to the nearest Expresso office for redress.
In addition, it says Expresso consumers can make use of the Mobile Number Portability platform to change to another provider while keeping their number if they so wish.
Meanwhile the NCA says it is still monitoring the situation and will take appropriate action after a comprehensive review of the situation.