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    6th Ghana CEO Summit to focus on digital leadership for the digital economy

    Ghana Life Insurance Ltd accused of employing delay tactics in payment of claims

    BoG urged African DFIs to enhance credit rating positions to boost investment

    Stringent measures needed to deal with illicit financial transactions in Africa – Akufo-Addo

    Gold exports push Ghana’s trade surplus to $1.3 billion in April

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    6th Ghana CEO Summit to focus on digital leadership for the digital economy

    We want Ghanaians to own 30% of MTN Ghana shares by end of 2022 – GROUP CEO

    Ghana’s 2022 economic outlook to remain positive; GDP projected to grow by 5.3% – AfDB report

    African governments tasked to look within the continent in their bid for transformation

    COCOBOD closes purchases for 2021/2022 main crop cocoa season

    Ghana Life Insurance Ltd accused of employing delay tactics in payment of claims

    BoG urged African DFIs to enhance credit rating positions to boost investment

    Stringent measures needed to deal with illicit financial transactions in Africa – Akufo-Addo

    Gold exports push Ghana’s trade surplus to $1.3 billion in April

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    6th Ghana CEO Summit to focus on digital leadership for the digital economy

    Ghana Life Insurance Ltd accused of employing delay tactics in payment of claims

    BoG urged African DFIs to enhance credit rating positions to boost investment

    Stringent measures needed to deal with illicit financial transactions in Africa – Akufo-Addo

    Gold exports push Ghana’s trade surplus to $1.3 billion in April

    Value of MoMo transactions decrease by 3% between March and April 2022

    Inflation rate likely to drop to single digits in 2023 – Dr. Ernest Addison

    Monetary Policy Rate increased again by 200 basis points; now at 19%

    Government partners private companies to mine abandoned iron ore in Oti Region

  • TECHNOLOGY

    Government to invest heavily in internet safety – Ursula pledges

    Ho Node Hub rebrands as Node Eight

    Elon Musk strikes deal to buy Twitter for $44bn

    Block chain’s success will depend on supportive policy environment – Prof. Quaynor

    1.5% E-Levy rate will negatively impact GH¢6.9 billion target – Prof. Quartey

    Transactions to be affected by E-levy

    Bethniel Finance emerges winner in Innovation Challenge Program

    Taxing of non-resident e-commerce entities in Ghana could push prices up – Technology Consultant

    BoG cautions against fraudulent money-doubling scheme ‘BitCash Currency Exchange’

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    We’ll avert any looming food crisis with effective planning – AfDB Boss

    Standard of cars assembled in Ghana will not be compromised – GSA assures

    GUTA urges gov’t to get other countries to open their borders to facilitate trade

    Kyle Kelhofer appointed as IFC Senior Country Manager for Benin, Ghana, Liberia, Sierra Leone, and Togo

    Greater, more diverse participation in global trade is key to achieving Africa’s economic transformation – World Bank

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Ecobank unveils customer service pledge

bycitibusinessnews
November 20, 2014
in Banking And Finance, Business, News
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Ecobank Ghana has launched a customer service pledge which puts its customers at the centre of the company’s operations.

The launch marked the display of the customer service pledge “Excellence In Everything We Do” which is replicated across the country.

According to Ecobank Ghana the move step is another bold initiative and commitment of the bank to its potential and existing customers to walk away from the bank with a positive memorable experience.

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Speaking to Citi Business News Head, Customer Service Quality, Ecobank Ghana Patricia Sappor said the latest move will be key to retain business going forward.

“We have come so far with our customers, as Ecobank is a customer centric institution and we thought it was necessary to openly affirm our commitment to our clients that they should expect nothing but quality of services when they come to our branches.”

According to her the impact is to assure the bank’ s clients that the bank is committed.

“They should expect speed of service daily, quality, accuracy, positive attitude, or staff members going the extra mile to render you the best of service.”

She adds ‘if you have a problem at any of our branches, you should call the customer service centre or walk straight to the Branch Manager who will have the issue addressed immediately’.

Ecobank has 79 branches with 204 ATM’s across the country.

 

Norvan Acquah – Hayford/citifmonline.com/Ghana

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