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    DDEP: Government hopeful bondholders will register for programme

    5 important things to know about the African Continental Free Trade Area agreement

    DDEP: Non-participation will prolong efforts to revive economy – Ofori-Atta

    We need IMF bailout in March or economy will crash – Ofori-Atta to pensioners

    Idris Elba adds Ghana to the list of African countries he wants to partner with

    Twitter is reportedly planning to charge businesses $1,000 per month to keep gold verified checks

    Pensioners to picket at Finance Ministry over DDE

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    Nigeria ranks number one globally for cryptocurrency usage and ownership

    Gold-for-oil: Govt spent $40m on first consignment – NPA

    Come clean on gold-for-oil ‘fiasco’ – COPEC to govt

    Ghana paid cash for 40,000 tons of oil instead of gold – Egyapa Mercer confirms

    $130bn and $170bn needed annually to bridge Africa’s infrastructural gap – Bawumia

    Government and Association of Banks reach agreement on DDEP

    DDE: Banks secure 5% coupon for 2023; other revisions

    Cocoa bill payment; BoG, COCOBOD others agree to roll over maturing investments

    AfriCatalyst to host conference on use of Special Drawing Rights to accelerate economic transformation

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    Twitter is reportedly planning to charge businesses $1,000 per month to keep gold verified checks

    Ghana withdraws $672m back-tax demand from MTN Group

    MTN to fight $773m tax bill from government

    Telcos to implement 1% E-Levy charge from today

    Huawei Equips 500 Traders in FinTech

    Africans urged to bolster adoption of Bitcoins

    What does 2023 hold? Predictions in payments for the year ahead for Africa

    Meta considered building a Twitter competitor to capitalize on Elon Musk’s ‘crisis’ at company

    E-commerce in Ghana – statistics & facts

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    Feed Africa Summit: African Development Bank to commit $10bn to make continent breadbasket of the world

    Nigeria’s national debt hits an all time as the country struggles with repayment

    What does 2023 hold? Predictions in payments for the year ahead for Africa

    Nigeria set to stop importation of refined oil and refine its own oil by 2023

    EIU analysts forecast grim economic outlook for Africa in 2023

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Vodafone dumps Teletech

bycitibusinessnews
November 3, 2014
in Business, TECHNOLOGY, Top Stories
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Citi Business News has learnt Vodafone Ghana has taken over the management of its call center after terminating the contract of Teletech Ghana Limited.

The call centre at high street was outsourced by Vodafone Ghana in 2010 to Teletech, a South African company.

This was to allow Vodafone concentrate on growing its customer base, improving its services and to cut down on cost amongst others.

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In August this year workers at the call centre abandoned their posts over poor conditions of service.

That was not the first time the workers had embarked on a strike over poor conditions of service.

The workers who manage about 90 percent of Vodafone’s customers call – ins have been at logger heads with managers of the call centre Teletech for years over poor conditions of service.

Citi Business News’s sources revealed Vodafone Ghana terminated the contract on first November.

The telecom giant will now absorb staff of the call centre into its mainstream pool of staff.

 

By:  Norvan Acquah-Hayford/citifmonline.com/Ghana

 

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