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    $130bn and $170bn needed annually to bridge Africa’s infrastructural gap – Bawumia

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    Deadline for debt exchange program moved to February 7 with new terms

    Government finally makes progress on Debt Exchange Program

    Policy Rate increased by 100 basis points; now at 28%

    Africa loses $88bn annually through illicit financial flows – Akufo-Addo

    AMA to roll out digital revenue collection system in March 2023

    We will not layoff Vodafone staff – Telecel

    Petrol to sell for GHS15 in February – IES

    $130bn and $170bn needed annually to bridge Africa’s infrastructural gap – Bawumia

    Ghana’s public debt stock hits ¢575.7bn in November 2022; more than 90% of GDP – BoG

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    $130bn and $170bn needed annually to bridge Africa’s infrastructural gap – Bawumia

    Government and Association of Banks reach agreement on DDEP

    DDE: Banks secure 5% coupon for 2023; other revisions

    Cocoa bill payment; BoG, COCOBOD others agree to roll over maturing investments

    AfriCatalyst to host conference on use of Special Drawing Rights to accelerate economic transformation

    Banks seek shorter maturities in local debt-swap deal

    Zenith Bank ceases trustee services in unit trust schemes in Ghana

    Gold for oil policy will reduce pressure on forex – Bawumia

    Ghana best place for business – Nana Addo woos UAE investors

  • TECHNOLOGY

    MTN to fight $773m tax bill from government

    Telcos to implement 1% E-Levy charge from today

    Huawei Equips 500 Traders in FinTech

    Africans urged to bolster adoption of Bitcoins

    What does 2023 hold? Predictions in payments for the year ahead for Africa

    Meta considered building a Twitter competitor to capitalize on Elon Musk’s ‘crisis’ at company

    E-commerce in Ghana – statistics & facts

    Telcos ready to begin deactivating unregistered SIMs – Chamber of Telecommunications

    Malagasy delegation completes tour of Ghanaian Fintechs and MFIs

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    $130bn and $170bn needed annually to bridge Africa’s infrastructural gap – Bawumia

    Feed Africa Summit: African Development Bank to commit $10bn to make continent breadbasket of the world

    Nigeria’s national debt hits an all time as the country struggles with repayment

    What does 2023 hold? Predictions in payments for the year ahead for Africa

    Nigeria set to stop importation of refined oil and refine its own oil by 2023

    EIU analysts forecast grim economic outlook for Africa in 2023

    AUDA-NEPAD holds workshop for Youth and Media on AU Year of Nutrition

    Agribusiness entrepreneurs must take advantage of AfCFTA – ADB MD.

    Inflation, debt, and forex crisis is pushing many African economies to the brink – IMF warns

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MDM Series: Firms must establish standards of performance –Prof Hinson

bycitibusinessnews
June 1, 2015
in Business, News
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A Brands Consultant, Prof. Robert Hinson wants organization to establish Standards of Performance as a means to meet clients’ expectation in different areas of business.

He says such a system will provide a benchmark on which employees can follow consistently bearing in mind customer feedback to grow the business.

According to him, validation workshops and assessment must be done on a periodic basis to review progress done in an organization over a period of time.

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This he says will ensure businesses are able to realize their full potential on the market.

Speaking on the topic “Branded Customer Services” on the first Day of Citi Fm’s Management Development Month Series, Prof. Hinson admonished firms to hold strong validation workshops where people get buy-in, from day one so there is no digression when they start following the service rules.

Professor Hinson adds that training for customer service personnel must also be done frequently to increase productivity at the workplace.

‘’Customer service training should not be sporadic; it must be systemized and must be delivered in such a way that assessment are done. ‘’

The Management Development Month (MDM) series continues tomorrow on the Citi Breakfast Show with Andew Akola who will speak on the topic, ‘’Measuring Marketing Effectiveness’’

The Management Development Month Series is parts of activities lined up for the Citi Business Festival throughout the month of June.

–
By: Lorrencia Nkrumah/citifmonline.com/Ghana

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