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    Ghana’s inflation rate rises again; hits 31.7% in July 2022

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    Farmerline begins ‘Support a Farmer’ initiative to provide fertilizer to farmers

    Ghana likely to secure US$3 billion from IMF for economic support

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    Zenith Bank Ghana wins premium quality West African banking brand of the year 2021

    GIPC and GSE sign MoU to attract more investment into Ghana

    Appolonia City unveils its first commercial building; Adumuah Place

    Dr. Ampabeng advocates consolidation of road taxes into fiscal policy

    WAPCo commits to cleaner and reliable energy

    Government eyeing GH¢750m with new E-VAT policy

    Agribusiness entrepreneurs must take advantage of AfCFTA – ADB MD.

    National AfCFTA Policy Framework and Action Plan launched to boost trade

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    Africa’s internet economy to cross $180 billion by 2025: Report

    Regional economic cooperation needed to enhance Africa’s competitiveness – Bawumia

    Ivory Coast is set to receive $26.1 billion worth of development finance from 4 lenders, the EU and France

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GCAA to pass new law to protect airline passengers

bycitibusinessnews
October 29, 2015
in Business, Top Stories, Transport
Ghana Civil Aviation Authority

Ghana Civil Aviation Authority

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The Ghana Civil Aviation Authority (GCCA) will soon submit to cabinet a new proposal expected to protect customers and patrons of the aviation industry in Ghana.

[contextly_sidebar id=”d2rwQ2UOdI36le9BOAuWLYbgLrUN9reX”]According to the GCAA an economic regulation is to be introduced aimed at  protecting the right of consumers.

Currently Ghana’s aviation sector lacks the consumer protection charter which is to protect customers from being short changed by airlines operating in the country.

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This follows complaints from some airline passengers over what they term as ‘unfair treatment’ by some airlines operating in the country.

Manager, Business Development and Statistics at the Ghana Civil Aviation Authority (GCCA) Rev. Stephen Wilfred Arthur speaking on Citi fm’s consumer focus show Business Today said “in these draft regulations there are issues concerning consumer protection, and when we talk about consumer protection in further details we are talking of denied boarding, cancellations, delays, right to compensations, reimbursement or rerouting, right to care obligation to inform passengers of their rights and we also have dispute resolution mechanisms as well as sanctions and penalties. We hope that from the Transport ministry it will be approved by cabinet and then it will move to parliament soon.”

Rev. Stephen Wilfred Arthur adds that ‘as it is with the Minister of Transport we hope it will be passed soon as it has gone through all the stages of consultations within the industry and has been okayed by all players’.

–

By:  Norvan Acquah – Hayford/citifmonline.com/Ghana

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