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    Idris Elba adds Ghana to the list of African countries he wants to partner with

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    Gold-for-oil: Govt spent $40m on first consignment – NPA

    Come clean on gold-for-oil ‘fiasco’ – COPEC to govt

    Ghana paid cash for 40,000 tons of oil instead of gold – Egyapa Mercer confirms

    $130bn and $170bn needed annually to bridge Africa’s infrastructural gap – Bawumia

    Government and Association of Banks reach agreement on DDEP

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    AfriCatalyst to host conference on use of Special Drawing Rights to accelerate economic transformation

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    Huawei Equips 500 Traders in FinTech

    Africans urged to bolster adoption of Bitcoins

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    Nigeria set to stop importation of refined oil and refine its own oil by 2023

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MTN to sanction vendors who charge extra money for credit transfers

byEllen Dapaah
March 9, 2021
in News, Top Stories
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Leading telecommunication giant, MTN Ghana, has warned that vendors, who charge customers a fee when they sell MTN airtime to them through the Electrical Virtual Distribution (EVD) system otherwise known as credit transfer, will be sanctioned.

MTN has reduced the amount of physical recharge cards on the market as part of efforts to go largely digital.
This has compelled more people to rely on mobile money and Electronic Virtual Distribution commonly known as credit transfer to purchase airtime.

As at the end of 2020, MTN physical recharge cards made up only 5 percent of the recharge options made available by the telecoms company to the general public.

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Although the telecoms giant has encouraged vendors and the general public to explore its other options for accessing airtime, checks by Citi Business News show that some vendors charge as much as fifteen percent of the amount of credit a customer purchases through the EVD.

But according to MTN, vendors already make their profit from the transfer and are not expected to charge any extra amount for the transfer.

In an interview with Citi Business News, the General Manager for Regional Sales in the Southern sector, Abubakar Mohammed, cautioned vendors who charge extra money from EVD transfers to desist from that or face the appropriate be sanctions.

“An EVD agent is not supposed to charge a customer any fee. Their margins are incorporated in the airtime they purchase from MTN which is granted them 5% already. So they are not supposed to charge the customer who is buying airtime from them any fee. When a customer buys an EVD of GHS1.00, he is expected to receive the same value. Any value that the customer pays is supposed to receive the same value as their airtime and the customer should insist on ensuring that he gets the same value for what he pays for.”

“If a customer feels that he’s been cheated, we have created avenues that he can report the vendor. Either you call the 100 short code and complain, or you can visit any of our MTN service centers and report the vendor. And we will take appropriate action. Some of the actions that we take is to engage the vendor to desist from that, and to even block the vendor from performing any business on EVD. So we are protecting the customer and ensuring that they get value for what they buy.”

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