FBNBank Ghana has announced the recommissioning of its Tema branch and the renewal of its focus on Small and Medium Enterprises especially with working capital and trade support in addition to strengthening its commitment to customers and clients.
The Bank over the past few months has undertaken a complete remodelling of the Tema branch leading to a more exciting design which offers greater customer interaction and improved customer experience with convenience, security and speed as the key benefits for customers and clients.
Commenting on the recommissioning, Azubike Obi, FBNBank’s Ghana’s Group Head for Business Development said, “Our Tema branch will offer exciting customer interfaces and an improved design plus our rich array of products which will all result in a great customer experience. This is possible because we have invested in an improved infrastructure and technology. In addition, our people are passionate about our brand and are keen to differentiate it by offering our Gold standard of value and excellence to our customers and clients through our services and products. The fact that we are doing all these as part of our 25th anniversary this year is proof of our commitment to our brand promise which enjoins us to put our customers first and also our strategic focus on SMEs.”
Addressing the invited guests at the recommissioning of the branch, Mr. Victor Yaw Asante, Managing Director/CEO stated that, “including the recommissioned Tema branch, FBNBank has made available to its clients and customers, and indeed all potential clients, a variety of touchpoints which include a good blend of digital, brick and mortar and third-party options. Our channels, made up of branches, contact centre, a network of Agents and web-based as well as mobile options, therefore provide for convenience, speed and security as a bedrock of our service to our customers. In very recent times we have received Payment Card Industry Data Security Standard (PCI DSS) and ISO-27001-2013 certifications for our technological infrastructure all aimed at providing the relevant assurance and confidence to users. We have done all these to help improve the attraction of banking to the unbanked in furtherance of the objective of reducing the number of Ghanaians who still stay away from financial institutions. These are the actions which deliver our brand to our customers and clients and give effect to what we mean by being a client centric bank.”
Mr. Asante added that “FBNBank’s network of 22 branches in Ghana, a contact centre and several alternate channels are open for business on an alternating 24/7 basis ensuring that our clients and customers continue to have access to our services in every conceivable situation. This is a top priority for FBNBank as we celebrate our 25th year in Ghana and we will continue to stay focused on delivering improved financial services to an increasing number of Ghanaians as we look forward to new milestones ahead.”
The Event was attended by the Honourable Member of Parliament for Tema East, Mr. Isaac Ashai Odamtten, the Tema Mankralo, Nii Agbo, a section of the Bank’s clients and customers and other invited guests.
FBNBank has in its 25 years of operating in Ghana remained focused on putting its customers first. This, it has sought to do through the value and excellence of what the Bank contributes to the relationship with its stakeholders, particularly the customers. FBNBank Ghana is a member of the First Bank of Nigeria Limited Group which is renowned for its great customer service and general stakeholder engagement garnered over its 127 years of operation. FBNBank Ghana has 22 touchpoints including two agencies across the country. FBNBank offers universal banking services to individuals and businesses in Ghana.
