Several branches of telecommunication companies across the country continue to record long queues and crowds as customers rush to re-register their SIM cards.
This is because the government has set March 31, 2022 as the deadline for the re-registration.
Information from the Ghana Chamber of Telecommunication suggests that software developed by KelniGVG, the operator in charge of the system for the re-registration process, has been encountering some challenges, accounting for the long queues.
However, the Chamber believes an impending update of the software will help solve the problem.
Chief Executive Officer of the Chamber, Dr. Ken Ashigbey in a Citi Business News interview said
“We know that there’s been a lot of challenges and KelvniGVG are the people who have developed the app to provide the second phase of the biometric verification and there have been a lot of updates that KelniGVG has done. There is one that is due on Thursday evening, and all of it is supposed to speed up the process. There have been bottlenecks with them and that is why we are having the queues at the various centres. We hope that this new update will quicken the process and make it faster”.
Mr. Ashigbey further said the mobile network operators have introduced other measures on their own, including opening more outlets to reduce queues and ensure many more persons are registered per day
Meanwhile, telecommunications giant, MTN Ghana, has disclosed plans to increase the number of machines used in capturing the biometric data of customers to reduce congestion at its branch offices.
Richard Densu, the Senior Manager for Enterprise, Customer Enablement and Solutions at MTN made this revelation during an interaction with the media.
“There’s a plan we have in place that we’re going to increase the devices as well so that we can serve as many customers as possible. One of the core points to this is how fast the app will work. So if averagely, it’s taking you more than 20 minutes to register one person, that will definitely be building up the queue and so how far the app works is a key to servicing customers faster.”