Ghana Airports Company Limited (GACL) has proudly announced that the Kotoka International Airport has achieved Level 1 of the prestigious Airports Council International (ACI) Customer Experience Accreditation Programme.
This the company said, marks a significant milestone for the airport, as it demonstrates its commitment to enhancing customer satisfaction and delivering exceptional passenger experiences.
The ACI Airport Customer Experience Accreditation Programme is a globally recognized initiative designed specifically for the airport industry, dedicated to AC member airports.
Its primary objective is to support airports in improving their practices and meeting the ever-evolving expectations of customers.
The programme encompasses five levels, guiding airports in their approach to Customer Experience Management and enabling them to identify and develop new practices in the short and long-term to progress through the levels of Accreditation.
The company in a press release said receiving this prestigious accreditation, Ghana Airports Company Limited (GACL) is showcasing its dedication to enhancing the customer experience for its cherished passengers.
The statement also noted that over the years, GACL consistently invested in customer experience initiatives with the aim of creating memorable and pleasant journeys for travellers passing through Kotoka International Airport.
In response to the news of the award, Mrs Pamela Djamson-Tettey, the Managing Director of GACL, expressed her delight at Kotoka International Airport’s achievement of Level 1 Accreditation by ACI.
She emphasized that GACL has been steadfast in its efforts to prioritize customer satisfaction through various initiatives. The accreditation serves as a testament to their commitment and determination to continue making passenger journeys at their airports pleasant and memorable.