The Managing Director of Ghana Airports Company Limited (GACL), Mrs. Pamela Djamson-Tettey, has officially launched the 2023 Customer Service Week at Kotoka International Airport (KIA). The global celebration, taking place from October 2 to October 6, 2023, carries the theme “Team Service.”
In her opening address, Mrs. Djamson-Tettey called upon all staff and stakeholders to renew their commitment to “Team Service” with the aim of elevating Kotoka International Airport to global recognition.
She expressed her appreciation to stakeholders and passengers for their invaluable contributions to service delivery and their continued patronage of the airport’s services.
The Managing Director highlighted the recent Level 1 Accreditation ACI Airport Customer Experience achieved by Kotoka International Airport, which serves as a testament to the dedication and hard work of the entire airport community.
This achievement reflects their unwavering commitment to providing exceptional services to passengers, partners, and stakeholders.
Mrs. Djamson-Tettey also celebrated the airport’s remarkable strides in service delivery, noting that Kotoka International Airport had received the Airport Service Quality (ASQ) awards for three consecutive years, from 2019 to 2021.
These awards recognized the airport as the Best Airport by Region and size (2 – 5 million passengers). She emphasized that these achievements had positioned Kotoka International Airport and Ghana within the global aviation industry as role models, urging staff to aim even higher.
The Customer Service Manager, Mr. Eric Prempeh, underscored that GACL’s service journey had been founded on the ambition to provide an exceptional customer experience.
He called for increased collaboration between stakeholders and departments to consistently offer passengers a world-class service.
A significant highlight of the Customer Service Week launch was the signing of the Service Pledge by management, staff, and stakeholders present at the event.
The Service Pledge represents a collective commitment to work as a unified team, ensuring the delivery of outstanding customer experiences to passengers and stakeholders alike.
The week-long Customer Service Week celebration, set to be observed at all GACL-operated airports, will feature various activities, including the Customer Service Awareness Forum, an Airport Service Quiz, a Photo Booth Session with passengers, and visits to stakeholders, among others.