Tag: Customer Service
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ECG will champion customer satisfaction and project implementation – MD
In their quest to ensure customers are delighted, the Electricity Company of Ghana Limited (ECG) has pledged to prioritise customer satisfaction and project implementation. “As a customer-focused organisation, one of our key success indicators is a satisfied customer base. Therefore, we are passionate about constantly improving our customer services to ensure that our customers are…
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Maiden National Customers’ Choice Awards Ghana 2020 honours 29 companies
A total of 29 companies and one individual have been honoured at the maiden edition of the National Customers’ Choice Awards Ghana which seeks to recognize outstanding businesses through the lens of the customer. The awards event organized by Millennium Communications, an event subsidiary of KN Holdings, is one of the leading corporate events management…
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How can a business stand out in today’s highly competitive business ecosystem?
Change is the only constant they say. For businesses that are not monopolized, competition is a constant. These days competition has become so rife and serious that it can pull-down a company. So, what should a business do to sustain, survive and succeed in this competitive race? The foremost factor that leads the way for…
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Kirusa Ghana’s Country Head shares insight on life, technology and taking your business to the next level
Michael Grantson is the Country Head for Kirusa in Ghana. In an exclusive interaction, he reveals critical lessons about life, the prospects and rate of adoption of technology in Ghana, how businesses can leapfrog their communications using Kirusa. Mr. Grantson describes himself as follows: “I am very passionate about my work, extremely ambitious and driven.…
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Hubtel announces new features for retailers and their customers
Hubtel Ghana, an integrated business retail system and messaging service provider, has announced a series of new features for retailers and their customers at its 2019 Rethink – Keynote Edition, which was attended by more than 100 businesses. Hubtel as an e-Commerce platform has been expanding in innovative ways focused on helping businesses of all sizes with tools to accept payments,…
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GHL Bank delights staff and clients with The Magic of Service
GHL Bank celebrated the 2019 edition of the International Customer Service Week from the 7th of October to the 11th of October. Under the global theme, “The Magic of Service”, the bank’s activities were aimed at boosting staff morale, motivation and teamwork; rewarding frontline reps; and enforcing the bank’s commitment of superior customer service to…