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    Deadline for debt exchange program moved to February 7 with new terms

    Government finally makes progress on Debt Exchange Program

    Policy Rate increased by 100 basis points; now at 28%

    Africa loses $88bn annually through illicit financial flows – Akufo-Addo

    AMA to roll out digital revenue collection system in March 2023

    We will not layoff Vodafone staff – Telecel

    Petrol to sell for GHS15 in February – IES

    $130bn and $170bn needed annually to bridge Africa’s infrastructural gap – Bawumia

    Ghana’s public debt stock hits ¢575.7bn in November 2022; more than 90% of GDP – BoG

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    $130bn and $170bn needed annually to bridge Africa’s infrastructural gap – Bawumia

    Government and Association of Banks reach agreement on DDEP

    DDE: Banks secure 5% coupon for 2023; other revisions

    Cocoa bill payment; BoG, COCOBOD others agree to roll over maturing investments

    AfriCatalyst to host conference on use of Special Drawing Rights to accelerate economic transformation

    Banks seek shorter maturities in local debt-swap deal

    Zenith Bank ceases trustee services in unit trust schemes in Ghana

    Gold for oil policy will reduce pressure on forex – Bawumia

    Ghana best place for business – Nana Addo woos UAE investors

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    MTN to fight $773m tax bill from government

    Telcos to implement 1% E-Levy charge from today

    Huawei Equips 500 Traders in FinTech

    Africans urged to bolster adoption of Bitcoins

    What does 2023 hold? Predictions in payments for the year ahead for Africa

    Meta considered building a Twitter competitor to capitalize on Elon Musk’s ‘crisis’ at company

    E-commerce in Ghana – statistics & facts

    Telcos ready to begin deactivating unregistered SIMs – Chamber of Telecommunications

    Malagasy delegation completes tour of Ghanaian Fintechs and MFIs

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    Nigeria’s national debt hits an all time as the country struggles with repayment

    What does 2023 hold? Predictions in payments for the year ahead for Africa

    Nigeria set to stop importation of refined oil and refine its own oil by 2023

    EIU analysts forecast grim economic outlook for Africa in 2023

    AUDA-NEPAD holds workshop for Youth and Media on AU Year of Nutrition

    Agribusiness entrepreneurs must take advantage of AfCFTA – ADB MD.

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Vodafone launches new call centre

bycitibusinessnews
November 14, 2014
in Business, News, TECHNOLOGY
Share on FacebookShare on TwitterShare on Whatsapp

Vodafone Ghana has officially taken full control of its call centre at high street in Accra after terminating its contract
with Teletech Ghana Limited early this month.

Vodafone Ghana in 2010 outsourced the call centre to Teletech, a South African company.

This was to allow Vodafone concentrate on growing its customer base, improve its services and to cut down on cost amongst
others but the contract was terminated on 1st November 2014.

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Speaking to Citi Business News at the launch of a new Customer Experience Centre at the Accra high street office, Chief
Executive Officer of Vodafone Ghana Haris Broumidis said the new customer experience centre being the first of its kind in
Ghana puts Vodafone Ghana ahead of competition.

“Today we have full control of the customer experience centre. We are responsible for hiring, training and compensating
the people at the call centre and also we are responsible for creating the right culture of dealing or servicing the
customer. So if we are able to develop this culture this will differentiate us eventually from competition because this
centre will allow us to deliver a better experience.”

When asked why Vodafone Ghana terminated its contract with Teletech, a South African company Haris Broumidis told Citi
Business News that though it is good to outsource, Vodafone took a business decision ‘to have full control of the call
centre and our arrangement with the company made it difficult for Vodafone to do anything when something went wrong”.

While admitting that Teletech was a partner for years he insisted that terminating their contract with them was a mutual
agreement which did not hurt either parties.

“There is nothing wrong with outsourcing and TeleTech was a partner for years and there is no problem. As I said we wanted
to take full control and also have the BCP. We did not have a BCP action with Teletech so if something goes wrong, there
is nothing we could do because we did not have a contingency plan.”
By: Norvan Acquah-Hayford/citifmonline.com/Ghana

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