Telecommunication company MTN has warned its customers of a scam circulating on social media platforms suggesting that its Mobile Money service has been hacked.
According to the company, the said message is false and was not authored by any member of MTN.
A statement released by the company further assured that its Mobile Money service is secured and safe since it cannot be breached.
Below is the statement
MTN MOBILE MONEY SCAM ALERT DISCLAIMER
Accra, September 19, 2016.
The attention of MTN Ghana has been drawn to a message being circulated on various social media platforms regarding a supposed caution from MTN to customers about the activities of some hackers of the Mobile Money service.
MTN wishes to state that the purported message is a scam and the details provided are false.
MTN Mobile Money platform has the highest security standards. Customer wallets are protected with the use of the PERSONAL IDENTIFICATION NUMBER (PIN) and under no circumstance will a transaction be done on a wallet without the customer’s PIN.
MTN Mobile Money service has gone through international review and has been certified with ISO 27001:2013 which means the platform meets International Security Standards.
Any subscriber who dials the *117# USSD short code stated in the message will not receive any response because the short code is not valid. Additionally, the subscriber’s PIN number cannot be captured by a third party simply because the subscriber dialed *117#.
The message is purported to have been signed by one Hussein Seidu. The said Hussein Seidu is not a staff of MTN.
All MTN official statements are issued by the Corporate Services Division.
MTN is therefore cautioning the public to disregard the said message. Subscribers are also being advised to refrain from responding to fraudsters, some of whom pass themselves off as staff of MTN to take advantage of unsuspecting customers. Customers should also note that calls genuinely originating from MTN are made from MTN’s official line 0244300000.
All Mobile Money customers are assured that their transactions are safe, secured so long as they do not expose their PIN.