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    We did not provide guarantees to IPPs – World Bank clarifies

    139,331 jobs created from 1D1F so far – Alan Kyerematen

    Ghana’s energy sector debt reduced to $1.5 billion – Amewu

    GCNET appeals against Labour Court ruling on redundancy pay

    KIA workers to withdraw services to demand removal of MD

    Support for indigenous companies needed to create more jobs – Opoku Prempeh

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    We did not provide guarantees to IPPs – World Bank clarifies

    Kristianne Reindorf Osei, MD, Twelve Springs Investment Group.

    Meet Kristianne Reindorf Osei; the Young Ghanaian MD of a real estate company bagging global awards

    KIA workers to withdraw services to demand removal of MD

    Managing Director and CEO of UBA Ghana, Olalekan Balogun.

    UBA Ghana restates commitment to provide fast and secure remittance service with Africash

    Support for indigenous companies needed to create more jobs – Opoku Prempeh

    Victor Yaw Asante,
FBNBank Ghana MD/CEO

    SMEs need to master ICUMS, attract credit in order to benefit from enormous AfCFTA opportunities – FBNBank MD

    Gas sub-sector becoming a fiscal burden to the country – IES study

    WAPCo’s role as a reliable partner in cleaner energy supply enhanced [ARTICLE]

    Don’t charge new rates until 3rd quarter – Shipping lines urged

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    Huawei Y7a; Enjoy poster level shots at the touch of a button!

    Looking for a Balanced School Life? Here is a Gadget Guide for You

    Stress-test your systems against possible cyber-attacks – BoG to banks

    Standout while staying healthy and fit with the sleek HUAWEI WATCH FIT

    Five reasons why you should get the HUAWEI Y7a

    Stallion Motors Ghana Ltd introduces ZxAuto Terralord pickup

    Enjoy longer reading pleasure with the new HUAWEI MatePad T

    Huawei announces innovative HUAWEI Y7a in Ghana

    Patience Akyianu joins Hubtel as non-Executive Director

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    World Bank appoints Senegal’s Makhtar Diop as Managing Director of IFC

    WTO Director General outlines plans to rejuvenate global trade

    WTO Appoints Nigeria’s Ngozi Okonjo-Iweala as First Female Leader

    Ghana-UK finalize negotiations on new interim Trade Partnership Agreement

    Go City Cycle Share & Tour promotes bike-sharing culture in Ghana

    Mastercard, UNICAF offer cardholders 75% scholarships for internationally recognized degrees

    Digital transactions for 2020 up by 103% – GhIPSS report

    Shift focus from upscaling to upgrading – Ofosu-Dorte urges businesses

    Ghana receives €9.7 million EU Grant to improve access to electricity

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    We did not provide guarantees to IPPs – World Bank clarifies

    139,331 jobs created from 1D1F so far – Alan Kyerematen

    Ghana’s energy sector debt reduced to $1.5 billion – Amewu

    GCNET appeals against Labour Court ruling on redundancy pay

    KIA workers to withdraw services to demand removal of MD

    Support for indigenous companies needed to create more jobs – Opoku Prempeh

    Gas sub-sector becoming a fiscal burden to the country – IES study

    WAPCo’s role as a reliable partner in cleaner energy supply enhanced [ARTICLE]

    Ghana cedi expected to be stable for the rest of 2021

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    We did not provide guarantees to IPPs – World Bank clarifies

    Kristianne Reindorf Osei, MD, Twelve Springs Investment Group.

    Meet Kristianne Reindorf Osei; the Young Ghanaian MD of a real estate company bagging global awards

    KIA workers to withdraw services to demand removal of MD

    Managing Director and CEO of UBA Ghana, Olalekan Balogun.

    UBA Ghana restates commitment to provide fast and secure remittance service with Africash

    Support for indigenous companies needed to create more jobs – Opoku Prempeh

    Victor Yaw Asante,
FBNBank Ghana MD/CEO

    SMEs need to master ICUMS, attract credit in order to benefit from enormous AfCFTA opportunities – FBNBank MD

    Gas sub-sector becoming a fiscal burden to the country – IES study

    WAPCo’s role as a reliable partner in cleaner energy supply enhanced [ARTICLE]

    Don’t charge new rates until 3rd quarter – Shipping lines urged

  • TECHNOLOGY

    Huawei Y7a; Enjoy poster level shots at the touch of a button!

    Looking for a Balanced School Life? Here is a Gadget Guide for You

    Stress-test your systems against possible cyber-attacks – BoG to banks

    Standout while staying healthy and fit with the sleek HUAWEI WATCH FIT

    Five reasons why you should get the HUAWEI Y7a

    Stallion Motors Ghana Ltd introduces ZxAuto Terralord pickup

    Enjoy longer reading pleasure with the new HUAWEI MatePad T

    Huawei announces innovative HUAWEI Y7a in Ghana

    Patience Akyianu joins Hubtel as non-Executive Director

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    World Bank appoints Senegal’s Makhtar Diop as Managing Director of IFC

    WTO Director General outlines plans to rejuvenate global trade

    WTO Appoints Nigeria’s Ngozi Okonjo-Iweala as First Female Leader

    Ghana-UK finalize negotiations on new interim Trade Partnership Agreement

    Go City Cycle Share & Tour promotes bike-sharing culture in Ghana

    Mastercard, UNICAF offer cardholders 75% scholarships for internationally recognized degrees

    Digital transactions for 2020 up by 103% – GhIPSS report

    Shift focus from upscaling to upgrading – Ofosu-Dorte urges businesses

    Ghana receives €9.7 million EU Grant to improve access to electricity

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Kirusa Ghana’s Country Head shares insight on life, technology and taking your business to the next level

by Ebenezer Afanyi Dadzie
December 16, 2019
in FEATURES
Michael Grantson, Country Head, Kirusa Ghana.

Michael Grantson, Country Head, Kirusa Ghana.

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Michael Grantson is the Country Head for Kirusa in Ghana. In an exclusive interaction, he reveals critical lessons about life, the prospects and rate of adoption of technology in Ghana, how businesses can leapfrog their communications using Kirusa.

Mr. Grantson describes himself as follows:

“I am very passionate about my work, extremely ambitious and driven. Also, I like to be organized and result oriented. I’m a people’s person and an excellent communicator who enjoys public speaking. I tend to make friends quite easily. I am also very passionate about God and my family. People are central to every organisation’s success and in many cases they determine the fortune of establishment, hence, every manager needs to be people-oriented and every business must reach out, with people in mind.”

Mr. Grantson earned a Marketing Degree from the Central University Ghana and a Post Graduate Diploma from the Chartered Institute of Marketing from the United Kingdom and he has been working for 18 years.

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His 18 years Work Experience

I have been working for the last 18 years, of which the last 6 years has been at top level management. My experience spans in varied fields such as Advertising, Technology Sales, Mobile Financial Services (MFS) and Telecommunications. I think my time with Mobile Financial Services has been quite unique in my work experience. Mobile wallets saddled with SMS notification has brought about a paradigm shift in the deployment of financial services and greatly deepened financial inclusion to the underbanked. In a nutshell, Fintech has single handedly, supported the drive of most of the Sustainable Development Goals (SDGs).

His view on the Ghanaian Technology/Telecom Space

My experience in the tech space has mainly been with the telecommunication and fintech space. Technology has led to a significant change in the financial sector, we are seeing now. Today, Ghana is the fastest growing mobile money market in Africa due to technology advancements. I personally think the biggest enabler to business efficiency and productivity in every enterprise is through technology. The long-term benefits of investing in technology far outweighs the installation cost and its operation.

And how Kirusa contributes to the Tech/Telecom Space in Ghana

Kirusa Konnect is one of the services that Kirusa Ghana offers. It is a cloud-based Communications Platform as a Service (CPaaS) is poised to bolster customer engagement for enterprises in Ghana. It supports businesses with the most appropriate communication channels and services which enable them to connect with and reach out to more customers effectively.

I think Kirusa Konnect will be critical in providing businesses in Ghana with capabilities to engage with their customers over mobile channels through messaging, voice and rich media tools. The self-serve portal facilitates instant, two-way and interactive communication allowing businesses to conceive, execute and monitor customized communication campaigns. It is safe to say that Kirusa simply works.
Kirusa can help in the following ways:

a. Financial Services – We are going to be a huge part of the Financial Evolution happening in the Ghanaian market. Today, no financial service provider can close a transaction without sending an electronic notification of that transaction. It’s the biggest security check for the consumer now and Kirusa is at the forefront of this

b. Healthcare – We are also very involved in Healthcare field. Our systems are being used to notify customers of the expiry of their medication and when they will run out

c. mAgri – We are also using our technology to support Agriculture. Today, farmers can get extension services at the click of a button on their phone through our technology

d. Special Needs Persons – Today, with our IVR services, visually impaired persons can also do financial services without the aid of a 3rd party. This will significantly reduce the risk of fraud

e. Enterprises – Our SnapCall and Outbound dialing will be extremely essential to the digital strategy of all businesses. We will give these enterprises the ability to reach their mass market with product knowledge and subscription campaigns at the click of a button

f. IP Messaging – Our IP Messaging platforms i.e. RCS (Rich Communication Services) solutions will be a game changer. As people move to OTT apps, it will be critical that communication moves along that tangent in order to keep people engaged. Kirusa has the technology, expertise and knowledge to make this happen for any enterprise.

What factors hinder rate of adoption of Technology in Ghana?

Most people are still not very tech savvy, and this makes people very skeptical about the use of new technology. However, if they get to know and understand the benefits of that technology, they tend to adopt it.

I think the creation of awareness is very critical, from knowing about a product to becoming frequent users of that technology. Developers should never forget to get the opinion of the “will be users” of the technology they are building and inculcate it into their product development.

Optimistic about the future of technology in Ghana

I think a lot of development is being done without the users’ involvement and this makes adoption after deployment quite difficult.

I feel as if we should get a lot of feedback from user groups during the User Acceptance Testing (UAT) stage, in order to make technology acceptability easy and immediate after deployment.

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